CGV
Terms of Sales
These general conditions of sale apply exclusively to past, current and future commercial relations between, on the one hand: the company NATURARE, Société par Actions Simplifiée with variable capital (SAS) whose head office is located at 41 Domaine du Grand Gland 28130 Bouglainval - France, registered with the Trade and Companies Register RCS of Chartres under number 898 147 855 called Naturare and managing the site https://www.naturare.fr and on the other hand any natural or legal person, customer, whether he is a distributor of Naturare brand products, an affiliate, a partner of the Naturare brand , home seller on behalf of the Naturare brand, customer who bought the products during an event attended by Naturare or Internet customer who ordered on the site www.naturare.fr for the provisions concerning them or wishing to make a purchase via the website www.naturare.fr . The customer also referred to as the buyer can refer to these conditions of sale for an explanation of the contractual relations between him and the company Naturare.
Article 1: object
These conditions of sale aim to define the contractual relationship between Naturare and the buyer. The conditions applicable to any purchase made through the website https://www.naturare.fr . The acquisition of a product through this site implies unreserved acceptance by the purchaser of these conditions of sale, which the purchaser acknowledges having read before placing his order. The general conditions of sale are systematically brought to the attention of each Customer to enable him to place an order.
Before any transaction, the buyer declares on the one hand that the purchase of products on the site https://www.naturare.fr is not directly related to his professional activity and is limited to strictly personal use and on the other share to have full legal capacity, allowing it to engage under these general conditions of sale. By ordering, the Customer indicates his full agreement with these general conditions of sale. Consequently, the fact that an Internet user confirms his order on the site https://www.naturare.fr implies full and complete acceptance of these general conditions of sale in their entirety. By accepting these General Conditions of Sale and Use, you represent that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any person of age you are responsible for using this website.
The use of our products for any illegal or unauthorized purpose is prohibited, nor in connection with the use of the Service, violate the laws of your jurisdiction (including but not limited to the laws relating to copyright). The transmission of viruses, computer worms or hacking or any other code of a destructive nature is prohibited. Any breach or violation of these General Conditions of Sale and Use will result in the immediate termination of your Services.
The company Naturare retains the possibility of modifying these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in force on the date of the order by the buyer.
Article 2 - Products
The products offered are those which appear on the website www.naturare.fr of the company Natuare within the limits of available stocks. Naturare reserves the right to modify the product range at any time. Each product is presented on the website in the form of a description showing its main technical characteristics, capacity, composition, use, etc. The photographs are as accurate as possible but do not bind the Seller in any way. The sale of the products presented on the site https://www.naturare.fr is intended for all buyers residing in countries which fully authorize the entry into their territory of these products.
Certain products or services may be exclusively available online on our website. These products or services may be available in limited quantities and may only be subject to returns or exchanges in accordance with our Return Policy.
We have done our best to display as clearly as possible the colors and images of our products that appear on our store. We cannot guarantee that your computer screen will display colors accurately.
We reserve the right, but are not obligated to do so, to limit the sales of our products or services to any person, and in any geographic region or jurisdiction. We could exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions and product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to stop offering a product at any time. Any service or product offer presented on this site is void where prohibited by law.
We do not guarantee that the quality of any products, services, information, or any other merchandise that you have obtained or purchased will meet your expectations, nor that any errors in the Service will be corrected.
Article 3 - Price
The price of the items appearing on the site, the product sheets in the internet catalog or on any other document drawn up by the Naturare brand and brought to the attention of the customer, is expressed in Euros (€) all taxes included (TTC) taking into account the VAT applicable in accordance with French tax legislation at the rate in force on the day of the order, excluding shipping costs (applicable VAT 20%). Any change in the VAT rate may be reflected in the price of the products. Naturare reserves the right to modify its prices at any time, it being understood however that the price appearing in the catalog on the day of the order will be the only one applicable to the buyer. The prices indicated do not include delivery costs, they are invoiced in addition to the price of the products purchased. They are the responsibility of the buyer and are clearly indicated when ordering. Shipping costs are calculated based on the total amount, weight and volume of the order. The items ordered remain the property of Naturare until full payment of the price.
The prices of our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (and any part or content of the Service) without notice and at any time.
We will not be liable to you or any other third party for any price change, suspension or interruption of the Service.
Article 4 - Order
Accuracy of information, availability, and confirmation
Regarding internet sales, it is recalled that the information entered by the buyer when ordering on the site https://www.naturare.fr engage him. You agree to provide complete, accurate information for your order and when creating your account and for all orders placed on our store. You agree to promptly update your account, other information including your email address, credit card numbers, expiration dates, billing or shipping address so that we push to complete your transactions, contact you if necessary and validate your orders. In the event of an error in the wording of the recipient's delivery details or of non-updating of his information, the company Naturare cannot be held responsible for the impossibility in which it may find itself to deliver the item (s) ordered. By stating your information you run the risk of refusing to accept your order.
Product offers are offered within the limits of available stocks. All orders placed on the site https://www.naturare.fr will be confirmed to the Internet Customer. Whatever the marketing method, in the event of unavailability of a product after placing the order, the Customer will be informed by e-mail or by telephone as soon as possible. He will then be offered to defer, cancel or exchange his order by sending an e-mail to contact@naturare.fr. The data recorded by the company Naturare constitute proof of all the transactions concluded between it and its client.
Certain products or services may be exclusively available online on our website. These products or services may be available in limited quantities and may only be subject to returns or exchanges in accordance with our Return Policy.
We have done our best to display as clearly as possible the colors and images of our products that appear on our store. However, the colors may vary from one computer to another, we cannot guarantee the accuracy of the display of the colors transmitted by your screen.
We reserve the right, but are not obligated to do so, to limit the sales of our products or services to any person, and in any geographic region or jurisdiction. We could exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions and product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to stop offering a product at any time. Any service or product offer presented on this site is void where prohibited by law. We reserve the right to refuse any order you place with us. We may have to reduce or cancel the quantities purchased per person, per household or per order. These restrictions could include orders placed by or from the same customer account, the same credit card, and / or orders that use the same billing and / or shipping address. In the event that we modify an order or should we cancel it, we will notify you by contacting you at the email and / or billing address / telephone number provided at the time the order was placed. been passed. We reserve the right to limit or prohibit orders which, in our sole judgment, may appear to be from merchants, resellers or distributors.
Repackaging of Naturare products for resale under another brand is not permitted.
The resale of Naturare products is not authorized unless there is a written and contractual agreement with the Naturare company. For any professional wishing a partnership or to market Naturare products, please contact us via the dedicated professional space so that we can calmly consider a partnership together.
We do not guarantee that the quality of any products, services, information, or any other merchandise that you have obtained or purchased will meet your expectations, nor that any errors in the Service will be corrected.
Article 5 - Order and payment terms
Before any order, the buyer must create an account on https://www.naturare.fr . The account creation section is accessible directly from the side menu bar. At each visit, the buyer, if he wishes to order or consult his account, the status of orders, his profile and any other information, must identify himself using this information. Our partner STRIPE is a payment infrastructure integrated into our online sales solution, e-commerce. This credit card payment system is subject to an approved SSL type security system. We have adopted the secure encryption process which is the current benchmark in data encryption on the Internet. All sensitive data related to means of payment are thus protected. The company Naturare offers the buyer to order and pay for its products in several stages, with 1 payment option:
Payment for purchases is made either by:
Payment secured by debit card.
For internet sales, payment is made in accordance with the general conditions of the Stripe secure payment system. The buyer selects the products he wishes to order in the "basket", modifies if necessary (quantities, references, etc.), checks the delivery address or enters a new one. Then, the shipping costs are calculated and submitted to the buyer, along with the name of the carrier. Then, the buyer chooses the payment method of his choice: "Payment by credit card". He checks all the information, reads and accepts these general conditions of sale, then validates his order by clicking on the button "Confirm my order". Finally, the buyer can provide information on the secure interface in order to safely provide his personal credit card references. If the payment is accepted, the order is registered and the contract is definitively formed. We accept cards bearing the initials CB, Visa or Eurocard-Mastercard.
Our payment service provider is Stripe, For any information, the Customer can consult the following website: https://stripe.com/fr. The payment of the price on the Naturare.fr website is made by credit card via the stripe services and subject to the Stripe Connected Account Agreement (Stripe Connected Account Agreement), which includes the Stripe Terms of Service "General Conditions Stripe Service Agreement "," Stripe Service Agreement ". By agreeing to these T & Cs, you agree to be bound by the Stripe General Terms and Conditions of Use, which may occasionally be subject to modifications by Stripe independently of our will. You agree to provide Naturare with precise and complete information about your identity and authorize Naturare to share this information as well as that concerning the transactions carried out via the payment solution provided by Stripe. The User is invited to consult the T & Cs (Stripe Connected Account Agreement), which includes the Stripe Terms of Service (the whole being called the "Stripe General Conditions of Use", "Stripe Service Agreement", on the page https : //www.stripe.com/fr/legal If you become a user, you agree to be bound by these Stripe T & Cs. The creation of a User account entails the creation of an "Account" within the meaning of the Stripe T & Cs. The order of an article on Naturare.fr by a User constitutes a "Transaction" within the meaning of the Stripe T & Cs. Confidentiality and stripe T & Cs: https://stripe.com/fr/privacy.
The Site uses (or may be required to use) the 3D-secure (or 3DS) payment system. This protects merchants and buyers against fraudulent use of bank cards by adding a second level of security when finalizing a payment. After entering their bank details, the Customer can be redirected to their bank's website and must confirm that they are the bearer of the card used for payment via an authentication method: code sent by SMS or enter the date of birth by example. Payment by credit card is irrevocable. In the event of fraudulent use thereof, the buyer may demand the cancellation of the payment by card, the sums paid will then be credited or returned. The responsibility of the holder of a bank card is not engaged if the disputed payment has been proven fraudulently, remotely, without physical use of his card. To obtain reimbursement of the fraudulent debit and any bank charges that the operation may have generated, the cardholder must contest, in writing, the debit from his bank, within 70 days of the operation, or even 120 days. if the contract binding him to it so provides. The amounts withdrawn are reimbursed by the bank within a maximum period of one month after receipt of the written objection lodged by the holder. No cost of restitution of sums can be charged to the holder.
The confirmation of an order entails the acceptance of these conditions of sale, the recognition of having full knowledge of them and the waiver of its own conditions of purchase. All the data provided and the recorded confirmation will constitute proof of the transaction. If the buyer has an e-mail address and if he has entered it on his order form, the company Naturare will send him confirmation of the registration of his order by e-mail. If the buyer wishes to contact the company, he can do so by email at contact@naturare.fr.
In no case does the Naturare brand take cognizance of or keep in memory the information relating to your bank card. At the end of the transaction, the bank's server presents the buyer with an electronic ticket, containing all the elements relating to the payment and the result of the bank authorization request (transaction accepted or canceled).
It is only after validation of the customer's payment by the bank payment centers concerned, that we will accept the order. This acceptance or its refusal (if the payment is not validated) will be confirmed to the Customer by e-mail.
Article 6 - Retention of title
The company Naturare retains full and entire ownership of the products sold until full collection of the price, including costs and taxes. Any reproduction of a product is prohibited.
Article 7 - Delivery
1. Shipping and delivery costs
The products marketed by Naturare, in particular on the internet, can be delivered in France and abroad. Delivery costs or shipping costs are the responsibility of the Customer.
Deliveries are made to the address indicated on the order form which can only be in the agreed geographical area. Deliveries are made by La Poste via Colissimo or Mondial Relay or TNT, delivery service with tracking, delivery without signature. Delivery times are only indicative. The company Naturare can provide the buyer with the tracking number of his parcel by e-mail. The buyer is delivered to his home, his office or a relay point of his choice. If the buyer is absent, he will receive a delivery notice from La Poste, allowing him to collect the products ordered at the nearest post office, during a period indicated by the postal services. Thanks to his tracking number, he also has the possibility of being informed at any time of the progress of his delivery or of the place to collect his package. He can at any time launch a follow-up search for his parcel on the site of our delivery provider, La Poste, Mondial Relay or TNT. At the time of the order, the buyer is informed of the service provider who will take care of the delivery of his package. The risks associated with transport are the responsibility of the purchaser from the moment the items leave the premises of the company Naturare. The buyer is required to check, in the presence of the La Poste employee or the delivery person, the condition of the packaging of the goods and their contents on delivery. In the event of damage during transport, any protest must be made to the carrier within three days of delivery. Delivery costs are calculated according to the amount, weight and volume of the order according to the terms and prices of our various delivery providers La Poste, Mondial Relay or TNT.
2. Processing / preparation / shipping / delivery times
The preparation of your orders is carried out upon receipt of your payment, it generally takes 4, 5 days, in normal crowds. We make every effort to process your orders as quickly as possible. If, however, you do not have a shipping confirmation, this may be due to a high influx of orders extending the preparation time for your order. Do not worry if your order has been confirmed and your payment has been received, you will be informed of the departure of your order from our company and its delivery to the delivery services. You will thus obtain the tracking number allowing you to follow the delivery of your package at any time via the sites of our delivery providers. It sometimes happens that the parcel is not yet visible on the respective sites of the delivery services, this is normal, a small time of computer processing and updating of their service is sometimes necessary before your parcel appears on the follow-up. If, however, its routing has been unavailable for several days, do not hesitate to contact the service provider in question directly.
After delivery by our Shipping Department, your order is delivered in 2 to 3 days by Coliposte (colissimo followed) or TNT, in 3 days via Modial Relay for delivery in France. For deliveries within the European Union, the delay is 2.3 depending on the carrier. For international deliveries, the delay is 3 to 6 working days depending on the destination, depending on the delivery service. Delivery times vary according to the day and time of the parcel's drop-off, its destination and any transport hazard is beyond our control.
These deadlines are understood in working days, excluding postal delivery problems of any kind.
These deadlines are given as an indication, however the responsibility of Naturare could not be engaged in the event of delay of delivery independent of its will. Our delivery providers make every effort to get your orders as quickly as possible. Stay Slow Life, No Stress. Everyone does their best to satisfy you.
3. Delay / lack of delivery
Colissimo, Mondial Relay and TNT are very reliable services. However, it is possible, as in any expedition, that there is a delay in delivery or that the package gets lost. In the event of a delay in delivery, do not hesitate to contact the delivery provider in question to clarify the situation or to contact Naturare. So that Naturare can transmit the information to the Post Office or to Mondial Relay or to TNT to trigger the opening of an investigation. If during the investigation the package is found it will be immediately forwarded to the Customer's home.
4. Anomaly
Any anomaly concerning the delivery (damage, open package, damaged package, broken products, etc.) must be indicated on the delivery slip in the form of "handwritten reserves", accompanied by the Customer's signature. The Customer must immediately report the anomaly to Naturare Customer Service accompanied by photos illustrating the anomaly so that a complaint can be made to the delivery providers.
Article 8 - Return
Before undertaking any return process, it is essential to contact customer service at the following e-mail address: contact@naturare.fr. The Customer must return the Products no later than fourteen (14) days after having communicated their decision to withdraw to the following address communicated by e-mail
The return of the package must be made by the customer, via Colissimo or Mondial Relay or chronopost or TNT or DHL, and will be the responsibility of the customer.
Returned products must be in good condition, in their original packaging, unopened, unused, unopened, complete and undamaged. Articles which have been unsealed after delivery cannot be returned for reasons of hygiene or health protection, as well as for articles which have been consumed, even partially. Our products meet fairly strict conditions, hygiene and quality standards also any product returned without taking into account the points exposed above, the buyer runs the risk that the product will not be accepted, it cannot be taken back, exchanged because it will no longer comply with our charter and quality requirements. It will become unusable and impossible to market. Returned products must be accompanied by the return form.
Article 9 - Complaints and right of withdrawal from internet sales
The Naturare company is the only company authorized to deal with all complaints relating to the products sold, their delivery and their payment. If the dispute relates to payment transactions by credit card, the Stripe Payment service and the Naturare bank may be consulted.
For any questions or information, customer service is available by email at: contact@naturare.fr.
You have fourteen (14) clear days to inform us of your desire to retract. This period starts from the day after receipt of your order. To exercise your right of withdrawal, you must notify us by email of your decision within the time limit. It is not possible to exchange products.
A withdrawal form can be sent to any customer who wishes. For this, he will have to make a request to our customer service by sending an e-mail to contact@naturare.fr.
The item (s) must be returned in their original packaging and packaging (carefully packaged) accompanied, inside the package, by the withdrawal form duly completed by the customer and enclose inside the delivery slip received. in your package or the invoice sent by e-mail. Stick the La Poste label on the cardboard box and drop off your package at the post office. Upon receipt of your package in our depot, you will receive a message and a credit note. The amount will then be refunded to you at the latest within fourteen (14) days depending on the method of payment used to place your order. You must return or return the goods to us without undue delay and in any event no later than fourteen (14) days.
The item (s) will then either be exchanged. The return of goods is made at the expense, risk and peril of the customer. This right of withdrawal cannot be exercised in the cases provided for in Article L. 121-21-8 of the Consumer Code, and in particular for items which have been unsealed after delivery and which cannot be returned for hygiene or health protection reasons, and in accordance with article L221-28 of the Consumer Code, as well as for items that have been consumed, even partially, Products that have been opened by the Buyer after delivery cannot be subject to a right of withdrawal and therefore a refund.
Our products meet fairly strict conditions, hygiene and quality standards also any product returned without taking into account the points exposed above, the buyer runs the risk that the product will not be accepted, it cannot be taken back, exchanged or refunded because it will no longer comply with our quality charter.
Article 10 - Liability
The items marketed by the Naturare brand comply with current French legislation.
The company Naturare cannot be held responsible for the non-performance of the contract concluded in the event of force majeure, disruption or total or partial strike, in particular postal services and means of transport and / or communications, flood, fire or of any fact of the customer or a third party. The company Naturare in the process of distance selling, is held only by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, interruption of service, or other unintentional problems. Naturare disclaims all liability in the event that the content of sites accessible from hypertext links to other sites than the https://www.naturare.fr site contravenes the legal and regulatory provisions in force.
Article 11 - Intellectual property
All the elements of communication, manufacture, presentation of Naturare, of its website www.naturare.fr are and remain the intellectual and exclusive property of the company Naturare. No one is authorized to reproduce, exploit, or use for any purpose whatsoever, even partially, elements of the site whether in the form of a photo, logo, drawing, design, model, graphics, visual, video, sound. , podcast or text. All these elements cited are protected by copyright, trademarks or patents and are the exclusive property of Naturare. Any use would be considered as an infringement of the Naturare brand. Their disclosure can in no way be interpreted as granting any license or right of use. They cannot therefore be used under penalty of counterfeiting.
Article 12 - Personal data
The company Naturare undertakes to preserve the confidentiality of the information communicated by the purchaser, which he would have to transmit for the use of certain services. These are considered confidential, they are only used by internal services for processing the customer's order. Any information concerning him is subject to the provisions of the IT law n ° 78-17 of January 6, 1978. As such, the Internet user has the right to access, rectify and delete information concerning him. He can request it at any time by email to contact@naturare.fr or to the following address Naturare - 41 Domaine du Grand Gland 28130 Bouglainval - France.
Article 13 - Disputes and competent jurisdiction
These general conditions of sale are subject to French law. Naturare cannot be held responsible for any damage of any kind, whether material, immaterial or bodily, which could result from the misuse of the products sold.
In the event of difficulties in the application of this contract, the Customer has the possibility, before any legal action, to seek an amicable solution in particular with the help of association. Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to explain their situation.
In the event of a dispute or litigation, the Customer will first contact the company to obtain an amicable solution. In the absence of an amicable agreement between the Parties, the dispute will be submitted to the French courts, which have sole jurisdiction, unless legal provisions to the contrary.
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