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Privacy policy

Your personal information

In the digital world, the Naturare brand respects your concerns regarding the protection of your privacy and your personal data. The privacy of our website visitors is essential to us, and we are committed to protecting it.

This website is owned and operated by Naturare (hereinafter referred to as “we” or “our / our”). Our website uses cookies and equivalent technologies, including pixels and JavaScript (hereinafter referred to as “cookies” respectively). This charter details the use that the Naturare brand makes of information what we do with your information collected when you use the Naturare commercial site, as well as when you interact with us. Consenting to our use of cookies in accordance with this policy on your first visit to our website allows us to use cookies each time you visit our site. It allows you to know the origin and use of browsing information collected using Cookies, as well as to exercise your options and the rights you have under the applicable legislation on the protection of personal data. . This charter applies to our website and our services offered by Naturare and supplements the “General Conditions of Use” as well as the “General Conditions of Sale” of the Site.

1.       Collection of personal information

Information is collected on the basis of your consent, for example when you complete a contact form, send us a complaint or subscribe to a newsletter, when you post a comment; or when such consent is required by law (for example to send you partner offers by e-mail or sms or in the context of the use of cookies for targeted advertising purposes). If you submit personal information to our website for the purpose of publishing it, we will publish it and may use that information in accordance with the permissions you grant us. Your privacy settings may be used to limit the posting of your information on our website and may be adjusted in your privacy settings on the website. Without your express consent, we will not provide your personal information to third parties for their direct marketing, or that of other third parties.

A.       Types of personal information

The following types of personal information may be collected, stored, retained and used:

  • Information you send us directly


We collect information that you give us directly when you use our Site and all of our Services. This is particularly the case when you: Create an online account; Sign up to receive our emails; Enter a raffle, contest, promotion or survey; Communicate with us through third party social networks; Request customer support; Communicate with us in any other way.

Providing your personal information is voluntary. However, if you do not provide some or all of the information requested, we may not be able to provide you with certain products, services or information.


The categories of information we collect include:

The identification and contact information (surname, first name, date of birth, postal address, means of contact) necessary for your identification when you use one of our Services, member area (for example: creation of an online account) . Information such as your e-mail address, which you provide to us when you register with the site. Information such as your name and email address, which you enter to subscribe to our emails and / or newsletters. Information that you enter when using the services of our website. Information relating to the purchases you make, the services you use or the transactions you carry out on our site, which includes your name, address, telephone number, e-mail address and banking information.

The transactional information necessary to process your order (selected items, delivery and billing address, telephone number, e-mail address, method of payment, including in particular your bank card number and its expiration date, as well as the holder of the credit card when you make an online payment). Socio-demographic information (such as your age, profession, gender, etc.) mentioned when you post a review, for example. Information about your skin type, which you choose to communicate as part of the use of a possible online skin diagnosis. Historical data about your online orders. The history data of your contacts with us such as the history of our exchanges when you contact Customer Service or when you send us a complaint.

Information that you post on our website with the intention of posting it on the internet, and which includes your username, profile photos and the content of your posts. If you submit personal information to our website for the purpose of publishing it, we will publish it and may use that information in accordance with the permissions you grant us. Opinions, comments that you post on our site, or any other communication network. The information contained in all communications you send to us by email or on our website, including their content and metadata. Any other personal information that you provide to us. During the events that we organize, we may collect additional personal data under the conditions and for uses which will be specially notified to you on this occasion.

The data requested, essential for responding to requests identified by an asterisk or an equivalent process on the collection forms or specified as such orally at the time of their collection. If you do not complete the required fields or do not provide the information marked as mandatory, we will not be able to respond to your requests.  

Before you disclose personal information about another person to us, you must obtain that person's consent to disclose and process that personal information under the terms of this policy.


  • Information Collected Automatically.


We automatically collect certain information about you when you access the Site, use it or conduct a commercial transaction with us, including:

Information on your browsing, online or offline. Information concerning your computer, IP address, your geographical location, the type and version of your browser, and your system, connection data, information concerning the terminal using which you are connecting, as well as your use of the site. Data such as the operating system, the type of browser you use, the use or not of a proxy, the location of the terminal deduced from your IP address allowing your computer to be identified, access times, pages visited, as well as the link that allowed you to access our Site. Geolocation information: when you are connected using the mobile application and you have activated the option. Information generated while using our site, including when, how often and under what circumstances you use it. Information about your visits to and use of this website including the referring source, length of visit, page views, and website navigation paths.

We may use cookies and other tracking technologies to collect information about you when you interact with our Site or with emails we send to you. This information allows us to infer your preferences as well as analyze how you  interact with certain content. This information is collected both when you are identified and when you are not and can be reconciled with each other, regardless of the terminal used. To find out more about cookies and how to disable them, please see the chapter on cookies.

In addition, depending on the data already in our possession, some forms may be pre-filled.


  • Information we collect from our partners and other sources


We may also obtain information about you from other sources and combine it with the information about you that we collect, such as  : information from local postal service databases to check and update mailing addresses; data communicated by third party partners with whom you have been in contact and whom you have authorized to share personal data concerning you with us for the purposes of commercial prospecting or advertising targeting to always serve you better. These are general socio-demographic data (such as your socio-professional category, your age group, your sex, etc.), contact data (such as your e-mail address, your postal address, your telephone number, etc.) , profile data (such as your preferences for a particular product or service, your areas of interest, etc.); data communicated by social networks: this is information communicated to us by social networks that you have used via our Site. In particular, when you share your experience concerning the Naturare brand with other customers, you use a social network and you communicate information about yourself to this social network and to us. These communications are governed by the personal data protection policies of these social networks to which we refer you.

  • Information about third parties


In some cases, we may also collect information that you provide about other people, for example when you purchase a Gift Card for someone and request that that person receive it electronically, when you decide to '' buy and send products to someone, or when you participate in a game on our Site and want to invite friends to play as well. We use this information only to respond to your requests and will not send marketing communications to your contacts unless they themselves choose to receive communications from us.

B.       Purpose and use of the information collected

We only collect personal data when we have a legal basis to do so. Personal information provided to us through our website will be used for the purposes described in this policy or in the relevant pages of the site. In this case, we make sure to take into account any potential impact that this collection may have on you and the users of the Site in general. If we believe that your interest or your fundamental rights and freedoms go beyond our legitimate interest, then we will not use your personal data on this basis and may ask for your specific consent.

  • Provide you with efficient and secure customer service


We use your data to communicate with you, to manage your subscriptions to our newsletters, to answer your questions and to manage your complaints. Allow you to use the services offered on our website and fulfill the orders you place. Process requests and complaints relating to your website made by or relating to you; We manage our relationship with you by maintaining a database that includes existing and potential customers and allows us to proactively manage our customer contacts.

This information is important for processing carried out for preventive purposes or for managing payment incidents. We use your data for the purposes of managing the contracts and Services subscribed to and meeting our contractual obligations. In order to provide you with the products and services you have requested online, to process transactions, invoicing, ensure delivery, including the management of internet fraud, means of payment and payment incidents; This information allows us to maintain the security of our website and prevent fraud.  ; Manage your account online; Manage your product reviews; As well as any other service, current or future in relation to the Services and included in the related general conditions of use. We do not use personal information for purposes incompatible with those for which it was collected, unless it has been subsequently approved by you.

We communicate with you about products, services, offers, promotions, benefits, events and give you information that may be of interest to you. We collect and process your personal data for the purposes of pursuing our legitimate interest in dynamically managing and animating the commercial relationship, enhancing our corporate image and publicizing our products and services, including the promotion of services. adapted to your geographical position, carrying out consumer surveys and market studies. Offers may also relate to products or services of third parties. We may similarly share certain information with our business partners for commercial prospecting purposes. If you don't want to, you can contact us.

Send you commercial communications not relating to marketing, our newsletter (you can inform us at any time of your wish to no longer receive our newsletter); Send you email notifications that you have expressly requested; Send you marketing communications relating to our company or to carefully selected third-party companies that we think may be of interest to you, in the form of a publication, or if you have expressly given your consent, by e-mail or similar technology (you can inform us at any time of your wish to no longer receive marketing communications); Check compliance with the terms and conditions that govern the use of our website and other uses.

The information collected can be used for research and statistical purposes, anonymously, people cannot be identified. In order to improve our services, our offers or to inform third parties (without these third parties being able to identify an individual user with this anonymous information).


  • Ensure your navigation on the Site and improve your user experience.  


To administer our website and our business; Personalize our website for you;

You can browse the Site without having to provide us with any data that identifies you. However, information about your browsing is automatically collected in order to ensure the security of the Site, the Services and to personalize the online user experience, including the sites, applications and advertisements according to your affinities. Unless you have other options (to exercise your choices, see the chapter on cookies), we monitor and analyze your habits, uses and activities in order to establish user profiles, to display you or to send you advertising. targeted and to personalize our sites and applications, including using technologies that place cookies on your device or in the emails we send you. We associate and combine data about you, collected online and offline, with your account data when you have an account or when you use one of our Services.

2.       Sharing your personal information

Your privacy settings may be used to limit the posting of your information on our website and may be adjusted in your privacy settings on the website. Without your express consent, we will not provide your personal information to third parties for their direct marketing, or that of other third parties.

We share data when necessary to manage the Site and the services. We may transmit your personal information to the various stakeholders ensuring the proper management of the site to our employees, managers, insurers, professional advisers, agents, suppliers, or subcontractors, our service providers in the context of the use of the services, to the extent where reasonably necessary for the purposes stated in this policy. We may share your personal information with any member of our group of companies (this means our subsidiaries, our ultimate holding company and all of its subsidiaries) to the extent that is reasonably necessary for the purposes set out in this policy.

Your payment data is transmitted to our payment service providers and to the bank account-holding establishments, as part of the transactions relating to your subscriptions and the management of marketing operations.

Subject to your consent, certain data (contact details, profile) are shared with partners in order to send you personalized offers. Your contact details, your areas of interest, your age or the socio-professional category to which you belong are shared, while respecting your options, with our business partners who are thus likely to send you information on their products and services. This information may in particular consist of offers concerning treatment samples, or other products marketed by our partners. For example, we are likely to provide some of your information to partners when you have expressed your wish to participate in a competition or a promotional operation around the launch of a new product.

We may transmit your personal information:

  • To the extent that we are required to do so by law

  • In the context of any ongoing or future legal proceedings

  • To establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)

  • To the buyer (or potential buyer) of any business or asset we own that we wish (or are considering) to sell.

  • To any person whom we reasonably believe to be an integral part of a court or other authority having jurisdiction over the disclosure of such personal information if, in our opinion, such court or such authority would be likely to request the disclosure of such personal information.

  • Your data is shared with our debt collection firms, our advisers, or third parties authorized by law, to enable us to ensure the collection of our debts, the management of disputes, prevention of unpaid debts and litigation. We are also led to share data concerning you with our external counsel in the event of a dispute, with third parties, such as debt collection firms, debt collection officers or as part of the fight against fraud on the Internet. to third parties authorized by law or designated by the Naturare brand, for the sole purpose of verifying the identity of the purchaser, the validity of the order, the method of payment used and the delivery envisaged.


Except as otherwise provided in this policy, we will not pass your personal information to third parties.

Data is also shared with third parties when you use social buttons. When you use the social buttons, data relating to your identification is automatically communicated to these social networks. You also have the option of sharing certain information or content on our Site on social networks. This use is governed by the conditions of use of said social network, which we invite you to consult. Data about you may also be shared in cases not described above with your consent or at your direction or when we are required to do so by law.

We keep your Personal Data in the European Union. The data we collect when you use our Site or our Services is not transferred outside of the European Union.  

Personal information that you post on our website or that you submit for publication may be available, via the internet, around the world. We cannot prevent the use, good or bad, of this information by third parties.

3.  Data retention period

Personal information that we process for any purpose is not kept longer than necessary for that purpose or for those purposes. Your personal data is kept for the duration of your relationship with us, increased by a period of three years at the end of our relationship, then is archived in order to meet our legal obligations. or for probative purposes or are anonymized for study and statistical purposes.

Certain data is kept to meet our legal obligations and ensure the defense of our interests in the event of litigation or legal action. In accordance with our legal obligations regarding the retention and deletion of personal information.

However, we retain certain data after deleting your account when such retention is required by law, or when such retention is necessary to enable us to manage disputes and disputes. If we believe the documents may be relevant to any ongoing or potential legal proceedings. To establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk). In some cases, we may retain certain personal data about you even if you delete your account, by legal obligation, or if there is still a problem with this account, for example, a debit balance or the presence of a complaint or an unresolved dispute. In this case, the data necessary for the resolution of the problem or the dispute will be kept as long as the dispute lasts within the limits of the applicable rules on limitation. Other data may be kept after having been processed to prevent their reallocation to an identified person for the purposes of studies and statistics.

Information relating to a subscription to a newsletter or digital book, such as an email, with reference to your electronic prospecting options is kept until you unsubscribe through your account. Your information transmitted when you open a member account is kept until you unsubscribe or delete your account (including your means of payment or until the end of your card's validity, if you have opted to memorize it). The history of your transactions, online payments or store orders are kept until your account is deleted, increased by a period of 3 years.

4.       Security of your personal data?

Your personal data are protected by technical and organizational measures in accordance with French and European legal and regulatory requirements, ensuring their security and confidentiality. We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. We will store any personal information you provide to us on secure servers (password and firewall protected). We use protection technologies, such as encryption, authentication and fraud detection systems to protect your online account, as well as your payment transactions. All electronic financial transactions made through our website will be protected by encryption technologies. The Naturare brand, under the terms of a written commitment, that its service providers and subcontractors present guarantees and implement sufficient security measures to ensure the protection of personal data, the processing of which is entrusted to them in accordance with the requirements of the legislation in terms of personal data protection.

You acknowledge that the transmission of information over the internet is inherently insecure, and that we cannot guarantee the security of your data sent over the internet.

You are responsible for the confidentiality of the password you use to access our website; we will not ask you for your password (except when you identify yourself on our website).

5.       Account deletion

Account deletion on demand

The User has the possibility to delete his Account at any time, by simple request to the Editor OR by the Account deletion menu present in the Account settings if applicable.

Deletion of the account in the event of violation of the T & Cs

In the event of a violation of one or more provisions of the T & Cs or any other document incorporated herein by reference, the Publisher reserves the right to terminate or restrict without any prior warning and at its sole discretion, your use and access services, your account and all Sites.

6.       Your rights
A.      Communications

You have the option of joining our mailing lists and agreeing to receive marketing and promotional information from us. You can revoke your options for promotional communications at any time by following these steps.  : If you have an account: Connect to your online account and modify your parameters in the "Preferences" page, Contact Customer Service by e-mail by writing to:

  • Newsletters: if you have an account on our site, you can modify your newsletter subscriptions at any time and unsubscribe by unchecking the corresponding box. 

  • Electronic communications: you can also click at any time on the unsubscribe links appearing in our promotional e-mails or by replying "STOP" to the text messages you have received. 

  • Telephone calls, you can object to it at any time by contacting us as described in the Contact us section. You can also subscribe to the Bloctel telephone canvassing opposition list (applicable if you do not have an account).


Please be aware that even if you unsubscribe from promotional communications, we may continue to send you non-promotional letters, calls and / or emails, such as those relating to your account or current transactions.

B.       Targeted advertisements

We may also use your data, by associating it with your browsing data using cookies, for targeted advertising purposes (for example to display, on third-party sites, advertisements tailored to your profile or that we consider likely to interest you or for commercial rebound, when you read an email containing a particular offer). This type of targeting is made possible by the use of technologies from our regulated partners, making it possible to link the browsing data of the same user on these Sites, social media platforms or third-party sites, regardless of the terminal. used. On social network platforms (eg Facebook, Instagram): you can object to this processing at any time by configuring the parameters relating to advertising in your account; On third party sites: you can refer to our Cookies notice to understand how to withdraw your consent. Please note, refusing targeted advertising only means that you will no longer receive advertising for which you are specifically targeted. This will not affect or prevent the display or receipt of other types of, non-targeted advertising.

C.       Legality
  • Permission to access


You have the right to access and communicate your personal data. So you can ask us to provide you with any personal information that we hold about you. Before responding to your request, we are required by law to verify your identity. the transfer of such information will be subject to the following conditions:

Payment of costs and presentation of sufficient proof of your identity (for these purposes, we generally accept a photocopy of your identity documents, such as your identity card, your passport certified by a notary plus an original copy of a utility bill showing your current address). We will do our best to respond to your request as soon as possible. We may withhold the personal information you request to the extent permitted by law.

If you have a Naturare personal customer account, you can directly access the data contained in your online account, the history of your transactions, as well as your choices in terms of commercial prospecting. This access also allows you to correct, modify or delete your identification data and contact details. If your data is deleted, however, you will no longer be able to benefit from the Services linked to the online account. You can, within the limits provided by law, exercise your right to portability allowing you to retrieve in an interoperable format the personal data that you have communicated to us automatically when creating your account.

  •   Consent


The processing of your personal data is based on your consent (such as, for example, subscription to the newsletter, the sending of electronic commercial solicitations for services and products other than those for which you have already subscribed, the use of cookies and technologies. similar on this site). You have the right at any time to withdraw your consent. This right is exercised by modifying your options in terms of commercial prospecting and newsletter subscriptions, as well as by withdrawing your consent to the placement of cookies in the manner mentioned in our Cookie Notice.

You can ask us at any time not to process your personal information for marketing purposes. In practice, you will expressly express your agreement in advance that we use your personal information for marketing purposes or provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

  • Removal request


You can also request the erasure of your personal data in the following cases:

You consider that our processing of your data concerning you is no longer necessary with regard to the Services subscribed or your use of the Site or the achievement of the purposes referred to in this policy or that their retention is against the law;  You have withdrawn your consent to the processing of your data; You object to the processing of your personal data for reasons relating to your personal situation;  You object to the use of your data for commercial prospecting purposes;  Your data was collected online when you were a minor;  You can alternatively, within the limits provided by law, request the limitation of the processing of your personal data.

Please note that, despite exercising your right to erasure or limitation, we may retain certain personal data concerning you when the law requires or authorizes it, when we have a legitimate reason to do so. (for example to allow us to justify the execution of a contract), for the exercise or for the defense of legal rights or, when the exercise of this right infringes your right to freedom of expression and information. This is the case, for example, if we believe that you have violated our General Conditions of Use or our General Conditions of Sale.

7.       Third party websites

Our website contains hypertext links to third party websites and information about them. We have no control over these sites, and are not responsible for their privacy policies or practices.

8.       Updates
  • Updating information


Please let us know if the personal information we hold about you needs to be corrected or updated. You have the possibility to request the correction of the personal data concerning you which would be incorrect and the limitation of their treatment during the time of their correction. You also have the right, depending on the nature of the processing, to request that the personal data in our possession be completed. In this case, we may ask you for supporting documents. If you cannot access your account or to access other data, contact us as indicated in the Contact us section.

  • Update of this policy


We are likely to modify this policy, to update it by publishing a new version on our website. In order to further clarify our practices or its changes or to ensure compliance with regulations. You should check this page regularly to ensure that you are aware of any changes made to this policy. We may notify you of changes to this policy by email or through our website private messaging service, inviting you to review the updated policy.

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